Beating stiff competition from more than 110 outlets throughout Ireland, Aoghus and Phillippa McGuinness and their team at O’Briens Sandwich Bar, Liosban Industrial Estate, scooped the prestigious Best Customer Service accolade at the sandwich and coffee bar franchise’s annual international conference in Dublin.

“We are over the moon that our team have won the award, especially as we have just opened a second store in the city centre near Roches Stores,” said Aonghus, who opened the Liosban outlet in August 2004. “Not only has it given us a real boost, it also recognises all the hard work we put into delivering great customer service, including specific training to help keep it all fresh. With our plaque now proudly displayed in the shop, customers are equally delighted for us.”

Aonghus’s staff are undergoing customer service qualifications at the moment, a training investment that is certainly paying off.

Commenting on their award, Phillippa said, “From day one, we believed in hard work and held high standards while our main strength lies in the development of our team. We would particularly like to thank all our team members who have worked hard to maintain our high service standards to ensure we have a successful business.”